Privacy Policy

1. Information We Collect

At Sabari Tours & Travels, we collect information you provide directly to us, such as when you:

• Fill out our contact forms or booking requests
• Call or email us for inquiries
• Subscribe to our newsletter
• Use our services

The types of information we may collect include:

• Name and contact information (phone number, email address)
• Travel dates and preferences
• Service requirements and special requests
• Payment information (processed securely through third-party providers)

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our taxi and travel services
• Process bookings and communicate about your reservations
• Send you confirmations, updates, and customer support messages
• Respond to your inquiries and provide customer service
• Send promotional materials (only with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To trusted service providers who assist in operating our business
• When required by law or to protect our rights
• In connection with a business transfer or merger

We ensure that any third parties we work with maintain appropriate security measures to protect your information.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage of physical and electronic records

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Typically, we retain:

• Booking and service records for 3 years
• Communication records for 2 years
• Marketing consent records until you withdraw consent

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict the processing of your information
• Withdraw consent for marketing communications
• Request a copy of your information in a portable format

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These help us:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve our website functionality
• Provide personalized content

You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

11. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

12. Governing Law

This privacy policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Kerala, India.